CRM for Call Center

CRM for a call center is a software solution designed to help call center agencies to improve the quality of their services and access the clients’ information by merging data into one system.

Customer Relationship Management system or CRM provides unique options and tools for increasing customer satisfaction of call center clients.

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Key CRM features in call center

CRM software for call center provides an opportunity to take a business to a new level, automate different corporate processes and significantly increase the productivity. Here are the following features of the CRM solution for a call center:

Running call campaigns
Ability to record calls
Making call notes
Making outbound and inbound calls
Ability to make automated voicemail drops
Using call scripts
Receiving call reports

Why your call center needs CRM software?

CRM call center software is a profitable investment which pays off really fast. Formation of huge clients’ database and automation of other corporate processes increases the call center efficiency and profits. Having accurate information at hand is vital to increase a customer satisfaction.

This way, call center representatives can find the faster resolution of problems and therefore, become more effective. The system is based on Laravel Framework which makes it simple to use. Any competitive company requires CRM systems.

By implementing the system call center agencies will be able to:

Process calls quickly

Work with leads and clients

Track the productivity of departments and each employee in particular

To distribute the workload among the employees

Get automatic reports

Form clients’ database containing a detailed information about each customer

Receive financial reports

Analyze and optimize the development strategy

Steps of development

CRM for call center should meet the customer’s requirements and include only necessary options in each separate case. The system should be created according to the peculiarities of the business.

For this purpose, there are the following stages of the system development:

Analysis of the company requirements, project tasks
Setting up the technical task
Web design
Web development
Testing
Implementing and launching

CRM for banking from IT DEV GROUP

CRM in the banking sector has its peculiarities and should be carried out by the professionals. IT DEV GROUP offers personal CRM which will solve specific tasks of your bank and have the following functional abilities:

Website integration

IP telephony integration

Managing and controlling employees

Automation of documents’ management

Getting quick access to clients’ data

E-mail integration

Automatic reports generation and many more

Why will you choose us?

We’re a young and creative team of professionals who have already completed numerous successful projects. IT DEV GROUP is a company you can trust which is proved by a huge number of positive feedbacks left by happy customers. We provide the following advantages: